Brisbane Airport Public Car Parks Online Booking Terms and Conditions (“Terms”)
- You will need to make the reservation at least 1 hour prior to the parking period (excluding Concierge bookings, which require a minimum of 24 hours’ notice).
- You will be charged in full for your booking if you make a cancellation prior to 24 hours before the start of the booking period.
- All “Saver Rates” are strictly non-amendable and non-refundable.
- For all other rates you will be charged a $5 processing fee for all cancellations up to 24 hours before the start of the booking period.
- Overstays will attract additional charges in accordance with the parking boards posted at the car park entry.
- You are only entitled to enter and exit the car park once per booking period.
- No refund will be given if your stay is shorter than the booking period.
- ParkValet bookings are not guaranteed undercover parking. Your vehicle maybe stored in an external open air car park.
- You must use the QR code provided on your Booking Confirmation text message or email to enter and exit the Car Park.
- Your booking is valid only for the Car Park and service level specified in your booking details.
1.1.Please read and understand these Terms before completing your booking. They apply to bookings for parking at Brisbane Airport Car Parks and will form the basis of our agreement with you once a booking is made and you receive our confirmation of your booking via e-mail and text message confirmation.
1.2.If there is anything you do not understand in these Terms or do not agree with, please do not proceed with your booking. You may contact us at @email with questions.
1.3.Your use of the Car Park is subject to the Conditions of Entry displayed at the entrance to each Car Park (which are hereby incorporated into these Terms). A copy of the Conditions of Entry is provided at the end of these Terms.
1.4.By entering a Car Park to fulfil your booking, you acknowledge that you have read and accepted the Conditions of Entry, so please read them carefully. We may vary these Terms (including the Conditions of Entry) at any time by posting an updated version to our website and/or an updated notice at the entry to the Car Park.
1.5.The Australian Road Rules and the Airports (Control of On-Airport Activities) Regulations 1997 (Cth) apply and are enforced at Brisbane Airport. Fines are payable for non-compliance.
1.6.Changes in Terms will not affect any bookings made before the update is posted, however, it is your responsibility to ensure that you are familiar with the latest version of these Terms at the time you make a booking.
2.1 When reading these Terms the following words or phrases have the attributed meanings:
2.2 “BAC Authorised Reseller” means a person (or company) expressly authorised by BAC to sell Bookings.
2.3 “Booking” means any online booking made through our Website (or through a BAC Authorised Reseller) for the parking of a vehicle at a Car Park.
2.4 “Booking Confirmation” means the details of your booking provided on your booking confirmation sheet that is made available at the time of booking on our website, sent to you via email and text message.
2.5 “Booking Period" means the period covered by your booking, as specified in your booking confirmation.
2.6 "Car Parks" means the International and Domestic Terminal public car parks at Brisbane Airport, and "Car Park" shall be interpreted accordingly.
2.7 “Claim” means an action, claim, proceeding, expense or demand.
2.8 “Saver Rate” means any rate advertised as saver cannot be changed, amended or refunded for any reason.
2.9 "Parking Charge" means the parking charges payable in relation to your booking, as specified in your booking confirmation. The parking charge will include parking fees, booking fees and credit card fees determined by BAC or a BAC Authorised Reseller, only if applicable and only when specified.
2.10 "Parking Rates Board" means any board or notice at the entrance to a Car Park displaying the standard charges to be paid for parking.
2.12 “QR Code” means a machine-readable barcode located on your Booking Confirmation consisting of black and white squares.
2.13 “Service Level” refers to self park, valet, premium parking or any other service designation sold on our website or available in our Car Parks.
2.14 "Vehicle" means any vehicle parked (or to be parked) in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.
2.15 "We, us, our" means Brisbane Airport Corporation Pty Limited.
2.16 "Website" means our website www.parking.bne.com.au, or www.bne.com.au with its home page or Brisbane Airport’s parking home page, parking booking engine pages and other parking information pages.
2.17 “You, your" means you, the person making a booking, an agent making a booking for you (if applicable), and (if applicable) any other person who uses a Car Park for the parking of a vehicle via that booking.
2.18 The headings are for information only and do not affect the interpretation of these Terms.
3. Our Booking Service
3.1 While we will make our best efforts to provide this service to you continuously, we do not guarantee that our online booking service will be available at all times, or that we can provide access to our Car Parks at all times. Availability of Car Parks is subject to our technical, logistical, operational and security requirements.
3.2 If in the unusual event we are unable to accommodate you either in the Car Park you booked or service level you booked, we may accommodate your parking needs as follows at our discretion:
a) Self-parkers may be upgraded to valet at no additional charge;
b) Self or valet parkers may be directed to park in any non-reserved bay in another Brisbane Airport car park at no additional charge:
If you are directed to use a Service Level that is cheaper than the Service Level you purchased, we will refund the difference in your parking fee.
c) If in the unusual event we are unable to accommodate you in any of our Car Parks at the date your booking begins:
(i) We will make efforts to organise alternative arrangements to accommodate your vehicle at our cost; or
(ii) We will provide you with a full refund unless you purchased your booking from any person other than BAC.
To attain your refund, please provide us with a written request, together with proof of booking and payment and send to Parking & Transport Services, Brisbane Airport Corporation, PO Box 61, Hamilton Central, QLD 4007.
3.3 The full refund of your parking charge will be the full extent of our liability to you.
3.4 You agree that you will not attempt to transfer or resell any booking, either on its own or bundled with other products or services.
3.5 We reserve the right to limit the number of bookings per Car Park, service level or person, as specified from time to time on our website.
3.6 Bookings are only valid when you receive a booking confirmation via email, text message or on the website. We recommend you print out and retain your booking confirmation.
3.7 The online parking system is only available for cars, motorcycles, light utilities and light vans.
3.8 The booking is not transferable and must not be offered for resale, except by a BAC Authorised Reseller. The booking must only be used by you or someone authorised by you.
4. Disabled Spaces
4.1 We cannot accept bookings specifically for disabled spaces. Our Car Parks include ample accessible spaces for use by mobility card holders.
5. Cancelling or Amending a Booking
5.1 You may cancel or amend your booking (excluding Saver Rate), for any reason, at any time, up to 24 hours before the start of the booking period.
5.2 If you have an online booking account, you may cancel or amend your booking yourself (except for Saver Rate), at any time up to 24 hours before the start of the booking period, by logging in to your account and selecting the relevant options.
5.3 If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then you may cancel your booking by emailing @email and providing your full name, address, and Booking Confirmation number up to 24 hours before the start of the booking period. Please note our customer service operator is generally on duty from 9am to 5pm during the week and may not be available at all times.
5.4 If you purchased your booking from any person other than BAC (such as a BAC Authorised Reseller) and you require a refund or cancellation, you must seek that refund or cancellation from that other person.
5.5 When you amend your booking, the new booking will be subject to the applicable rates for the new Booking Period you have entered.
5.6 When you amend your booking:
i)Your original booking will be cancelled. You will receive a cancellation email and a refund for the total amount of your original booking. Please note it may take up to 7 business days to appear back on your credit card, depending on your bank.
ii)The total amount of your new booking will be charged to your nominated credit card and you will be sent a new Booking Confirmation email and text message. You must use the new Booking Confirmation QR code to enter and exit the Car Park for your booking to be recognised.
5.7 If you are amending a booking in which was subject to a Special Offer, your amended booking must meet all the Special Offer terms and applicable dates. In the event that your amended Booking Period or date of making the amendment is outside the offer terms and/or dates, you may still amend your booking, however, the Special Offer will not be applicable.
5.8 If you make a booking cancellation up to 24 hours before the start of the Booking Period you will be charged:
- in full for your booking; and
- a $5 processing fee for the cancellation.
5.9 You are only entitled to a refund from BAC where you:
- paid for your booking using your own credit card;
- did not book a Saver Rate;
- effectively cancel a booking 24 hours or more prior to the start of the booking period; or
- we are unable to accommodate your vehicle in accordance with clause 3.2(c) of these Terms.
5.10 For the avoidance of doubt, you are not entitled to a refund from BAC if:
a) you did not pay for your booking using your own credit card (for example, if you booked via a third party travel agent who processed the booking using their own credit card);
b) you do not use the whole or part of the booking;
c) you purchased your booking from another person (such as a BAC Authorised Reseller);
d) you cancel the booking less than 24 hours prior to the start of the Booking Period; or
e) you booked a Saver Rate.
6. Prices and How to Pay
6.1 The Parking Charge that you are quoted on our website includes GST. Prices may vary depending on time of booking and availability. The Parking Charge is fixed when you make your booking however overstays will attract additional charges in accordance with the parking boards posted at the car park entry.
6.2 You can pay for your booking by using any of the credit cards shown on our website. Credit cards are the only form of payment we are able to accept.
6.3 When you provide your credit card details and complete your booking, you are authorising us to charge your credit card with the amount of the Parking Charge.
6.4 If the credit card payment used for your booking fails then your booking will not be processed and will not be valid for use.
6.5 When you book your parking online and pay by credit card you may notice a $1 transaction on your credit card statement. Brisbane Airport Parking requires to “Authorisation Hold” your credit card to the value of $1 to validate that your credit card details are correct. This $1 transaction is automatically removed within 7 days (usually faster) and you will not be charged the $1 fee.
7. Booking period
7.1 Unless your booking is cancelled in accordance with clause 5 of these Terms, you agree to pay us to use our Car Parks during the Booking Period.
7.2 No refund will be made if your stay is shorter than the Booking Period.
7.3 If you arrive early or leave late such that your vehicle is parked in a Car Park for any time outside the Booking Period, you will be charged additional fees in accordance with the parking boards posted at the car park entry.
7.4 Please note that the Parking Rate Boards will not necessarily reflect car parking rates available on the online parking booking website.
8. Arriving at the Car Park
8.1 You must use the QR Code on your online Booking Confirmation to enter and exit at the Car Park.
8.2 When you arrive at the Car Park, you will need to scan the QR Code on your booking email or text message on the reader at the boom gate.
You must do exactly the same when you leave the Car Park – scan the QR code on your Booking Confirmation email or text message on the reader at the boom gate at the exit.
8.3 If you enter the Car Park using a different method of entry, for example taking a ticket or using your credit card, your booking will not be recognised. You will incur the full parking charge applicable for your length of stay based on the Parking Rates Board posted at the Car Park entry.
You will then need to contact us at the email address noted in clause 16 below for a refund of the parking fee you were charged in addition to the Parking Charge you paid using the online parking system. To receive a refund, you must email us explaining the circumstances (that you were double charged due to use of a different entry method) and provide a copy of your online Booking Confirmation along with proof of additional charge paid at the car park. Our contact details are listed at the end of these Terms below.
8.4 Your booking is valid only for the Car Park and Service Level specified in your Booking Details.
Use of a different Car Park or Service Level will incur standard charges as displayed at the Parking Rates Board upon exit and you will not be entitled to any refund or reduction of your Parking Charge.
8.5 Please print off and refer to your Booking Confirmation for your booking details and for a record of your booking.
9. Vehicles Permitted in our Car Parks
9.1 You are responsible for ensuring that your vehicle complies with size and height restrictions at the Car Parks. You are not entitled to a refund if your vehicle exceeds the size limits we impose from time to time.
10. Liability and Indemnity
10.1 We will only be liable to you under these Terms if:
(a) we are or have been negligent; or
(b) we have otherwise breached our statutory obligations to you.
10.2 However under no circumstances are we liable to you for any lost profits, lost opportunity, loss of reputation or any indirect or consequential loss. In addition, we will not be liable to you for any part of any cost, expense, loss or damage suffered by you which is caused:
(a) by your acts or omissions or the acts or omissions of other users of the Car Park; or
(b) otherwise in excess of what an ordinary person in a like situation would suffer, or which is caused by circumstances unique to your situation.
10.3 To the extent the law permits, BAC is not liable to you for theft of your vehicle or any property from your vehicle or damage to your vehicle by other users of the Car Park, including through a collision between vehicles.
10.4 You are liable to us for any cost, expense, loss or damage suffered by us in connection with any death or personal injury of any person or any damage to any real and personal property directly or indirectly caused or contributed to by:
(a) the unsafe or illegal operation of a vehicle;
(b) non-compliance with these Conditions of Entry;
(c) negligence or misconduct; or
(d) any wilful, intentional or malicious act,
by you or any person authorised by you to operate your vehicle while in the Car Park except to the extent that any negligent act or omission by BAC contributed to the cost, expense, loss or damage.
10.5 You indemnify us for any cost, expense, loss or damage suffered by us in connection with any death or personal injury of any person or any damage to any real and personal property directly or indirectly caused or contributed to by you or the person authorised by you that is in charge of your vehicle in the Car Park.
10.6 To the extent the law permits, in the case of any guarantees, warranties or conditions implied into these Terms by the Competition and Consumer Act 2010 (Cth), BAC limits its liability to:
(a) supplying the services to you again;
(b) the payment of the cost of having the services supplied again; or
(c) a refund of some or all of the Parking Charges paid by you.
11. Your responsibility to meet airline check-in time
11.1 It is your responsibility to meet your airline’s check-in time and to allow sufficient time for unexpected delays, traffic congestion at or near Brisbane Airport, unavailability of Car Park space, accident, road works, delays or in operation of transport services between the Car Park and the terminal (if any).
11.2 We will have no liability to you if you miss your flight for any of the reasons set out in clause 11.1. We will only be liable for delay due to our wilful breach or fraud and clause 10.6 will apply.
12. Privacy Collection Statement
When you book parking with us, we collect and use your personal information to process and manage your booking, for our business operations and to comply with the law. For some future bookings this may include sending you SMS and email confirmation and booking codes and seeking feedback about our service. The type of information we collect may include your name, email address, number of passengers, vehicle registration, postcode, state, contact phone numbers, travel information (such as terminal and flight numbers), additional products and services that you may purchase and card payment details. If the information is not provided, we may not be able to supply our products and services to you.
We share your information with our service providers who support us to provide parking and any additional services, to you (such as contractors who provide our booking platform, card payment services and valet services). It is possible that some of the information collected may be disclosed to service providers outside of Australia including, but not limited to, those with operations in Europe. This may occur, for example, where we have a database hosted outside Australia. We require all third parties that we deal with in Australia and overseas, to take appropriate measures to protect the personal information we disclose to them. This includes complying with the Australian Privacy Act and/or other relevant laws.
We may also use your personal information to conduct marketing activities including for profiling and analytics purposes. Our marketing activities include (a) if you have opted in to receive promotional communications, sending you information about news, updates, exclusive offers or other information that may be of interest to you and/or obtaining any consumer feedback or sending surveys in respect of our services (Promotional Communications); (b) managing and facilitating any competitions with us or our partners that you have entered including any related publicity; and (c) using your personal information to determine which products and services you may be interested in, to provide you with targeted offers and notifications, to operate and improve the Website and your user experience, and to improve the function and performance of our products and services.
If we send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may receive communications in a variety of ways including by email, social media, SMS, MMS, or as push notifications on your device. For Promotional Communications, you may withdraw your consent by unsubscribing at any time – visit www.bne.com.au/unsubscribe or reply STOP to an SMS.
13.1 These Terms and any booking resulting from them are subject to the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the courts of Queensland situated in Brisbane.
14. Reading Down
14.1 In the event that any provision or portion of any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, the validity and enforceability of the remaining provisions or portions of such provisions of these Terms shall not be adversely affected. The offending provision or any part of such provision shall be read down to the extent necessary to give it legal effect or shall be severed if it cannot be read down, and the remaining part and provisions of these Terms shall remain in full force and effect.
15. Comments and Complaints
15.1 Any comments relating to the booking procedure should be made in writing to us at our postal or email address listed below. Please provide us with as much information as possible.
15.2 We will try to answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so.
15.3 If you wish to make a complaint and it is related to an incident, please do so as quickly as possible after the incident as this will better assist our enquiries.
16. How to Contact Us
E-mail us at @email
Submit a parking enquiry
Write to us at Commercial Parking Manager, Parking & Transport Services, Brisbane Airport Corporation, PO Box 61, Hamilton Central, QLD 4007
CONDITIONS OF ENTRY
Brisbane Airport Car Parks Conditions of Entry (“Conditions of Entry”)
These Conditions of Entry apply to any person or Vehicle entering this Car Park.
You accept these Conditions of Entry by entering or using the Car Park.
If you do not accept these Conditions of Entry, you must not enter the Car Park. If you cannot turn your Vehicle around, you may enter the Car Park but you must exit immediately (otherwise a fee will apply for the time you spent in the Car Park).
All Vehicles entering all Valet Car Parks are subject to inspection at any time. Such inspection may include taking photographs or video (or both) of the exterior and interior of Vehicles to record any existing damage to the Vehicle and the Vehicle’s contents.
Electronic monitoring is underway at all times in all Car Parks including the use of CCTV and licence plate recognition technology.
1. You agree that you use the Car Park at your own risk.
2. We will not be liable to you for any lost profits, lost opportunity, loss of reputation or any indirect or consequential loss. In addition we will not be liable to you for any part of any cost, expense, loss or damage suffered by you which is caused by your acts or omissions or the acts or omissions of other users of the Car Park.
3. You are liable to us for any cost, expense, loss or damage suffered by us in connection with any death or personal injury of any person or any damage to any real and personal property directly or indirectly caused or contributed to by:
a. the unsafe or illegal operation of a Vehicle;
b. non-compliance with these Conditions of Entry;
c. negligence or misconduct; or
d. any wilful, intentional or malicious act,
by You or any person authorised by You to operate your Vehicle while in the Car Park except to the extent that any negligent act or omission by BAC contributed to the cost, expense, loss or damage.
4. Vehicles left in the Car Park must be locked at all times. Parking tickets and valuables must not be left in Vehicles.
5. To the extent the law permits, BAC is not liable to you for theft of your Vehicle or theft of property from your Vehicle and, in the case of any guarantees, warranties or conditions implied into this contract by the Competition and Consumer Act 2010 (Cth), BAC limits its liability to, at BAC’s discretion:
a. supplying the services to you again; or
b. the payment of the cost of having the services supplied again.
6. You must pay the applicable fee for use of the Car Park.
7. You must either (a) collect and retain the parking ticket issued to you when you enter the Car Park
8. BAC may prevent a Vehicle leaving the Car Park until:
a. a valid parking ticket is presented and any fees incurred by you in connection with parking are paid,
b. a valid parking ticket is accepted by an exit payment machine and any fees incurred by you in connection with parking are paid;
c. a valid parking authority is presented to an attendant (if one is present) or accepted by an exit payment machine; or
d. in circumstances where you have misplaced the parking ticket issued to you on entry, you provide acceptable evidence of ownership or entitlement to use the Vehicle and pay parking fees that are at least equivalent to a full days rate (unless you can provide satisfactory evidence to BAC that you used the Car Park for a period of less than a day, in which case you must pay the parking fees applicable to that period of use plus an administration fee of $15).
9. You must not:
a. park your Vehicle in more than one car park space. If you do so, you will be charged for each Car Park space your Vehicle occupies; or
b. park your Vehicle in a disabled parking space unless your Vehicle clearly displays an Australian or Queensland government issued disabled parking permit. If you do so, you will be fined an amount of $121 plus any fees incurred in connection with parking.
10. BAC may, in its sole discretion, permit Vehicles to exit the Car Park at any time, whether or not a valid parking ticket or credit card is produced.
11. BAC may move or remove a Vehicle for operational or safety reasons or if the Vehicle is parked in an unauthorised spot. You agree to pay any reasonable costs incurred by BAC in moving or removing (as the case may be) your Vehicle.
12. Commercial activities are not permitted in the Car Park unless authorised by BAC in writing in advance. Any unauthorised use of the Car Park for commercial activities will incur an unauthorised commercial operations fee of $96.
13. All users of the Car Park must comply with all signs and direction markings displayed in the Car Park and with any instructions issued by BAC for the safe use of the Car Park.
14. The Australian Road Rules and the Airports (Control of On-Airport Activities) Regulations 1997 (Cth) apply and are enforced at Brisbane Airport. Fines are payable for non-compliance.
16. These Conditions of Entry are subject to the laws of Queensland, Australia and you submit to the nonexclusive jurisdiction of the courts of Queensland situated in Brisbane.
17. In these Conditions of Entry - “Car Park” means this car park and any access ways to and from this car park; “Claim” means any claim, action, proceeding or demand made by or against a person, however arising and whether present or future, fixed or unascertained, actual or contingent; “BAC”, "we", "us" or "our" means Brisbane Airport Corporation Pty Ltd and its officers, employees, contractors and agents; "You" means any owner or driver of a Vehicle which has entered the Car Park; and "Vehicle" means any vehicle in the Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.