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Airport Hotels
Stay the night at one of the airport hotels when transiting through Brisbane Airport.
- The Ibis and Pullman Brisbane Airport hotels are conveniently located within a 6 minute walk from the Domestic Terminal.
- Novotel Brisbane Airport is located in the Skygate precinct, 10 minutes drive from the airport and offers a shuttle service between the terminals and the hotel.
ATMs
Get cash out ahead of your flight at an Automatic Teller Machine (ATM) in Brisbane’s Domestic and International Terminals. For your convenience, you’ll find them located both before and after security.
Baggage Storage
Need to store some luggage during your stay? Brisbane Airport offers self-service storage solutions at the Domestic and International Terminals as well as the Skygate Centre. Both short and long-term rental options are available around the clock (24/7), with lockers ranging in size to fit anything from a backpack to strollers and musical instruments.
Changing Places Bathroom Facilities
Changing Places bathrooms provide additional space for people with profound disabilities and their carers to use the amenities more comfortably. You'll find the Changing Places facilities at the following locations:
- Domestic Terminal: Located on the central ground floor area opposite Trader & Co Cafe
- International Terminal: Located on Level 4 behind the Flight Centre store.
These facilities can be accessed using an MLAK key. An MLAK key can also be borrowed from the Visitor Information Desks or Brisbane Airport Administration Offices (Level 2 of the Domestic Terminal, or Level 3 of the International Terminal).
Please note: You need to bring your own sling to use the hoist.
Charging Stations
Are your mobile devices in the red? Power back up at dedicated USB and plug-in charging stations throughout the Terminals.
If using the stations, remember to never leave devices unattended.
- Domestic Terminal - drop by the Food Courts for plenty of charing options
- International Terminal - there are charging stations located in Arrivals and Departures - check out the terminal maps below for exact locations.
Currency Exchange
Travelex have all your foreign currency needs sorted. With 60 currencies available for exchange or purchase, visit any of the stores located across the International and Domestic Terminals.
Want to get organised in advance? Buy your currency online and collect it at the airport before you fly.
First Aid Facilities
Take care of yourself while travelling. If you are injured or become ill at Brisbane Airport and require assistance, please seek out a security officer, who are all trained in first aid.
If you have a medical emergency, please dial 000.
Both terminals have defibrillators and first aid kits on-hand for emergency situations. Their locations are marked on the terminal maps.
For a comprehensive pharmacy, visit Airport Pharmacy in the Domestic Terminal or the Direct Chemist Outlet at the Skygate Centre.
Luggage Trolleys
Take a load off, and use a baggage trolley to make your way around Brisbane Airport. Luggage trolleys are available in both Terminals to make your transit a little easier. Use a trolley free-of-charge in the International Terminal, and for a small fee at the Domestic Terminal.
Information Services
Visitor Information
Looking for things to do and places to stay during your visit to Queensland? Southern Queensland Tourism operate accredited Visitor Information desks in both the Domestic and International Terminals. They can assist with general tourism information, including airport and transport services.
The Visitor Information locations are marked on the terminal maps.
Airport Ambassadors
Need assistance? Got a burning question? Brisbane Airport Ambassadors are here to help. Look out for more than 170 ambassadors who roam the airport decked out in bright blue shirts. They can answer just about any question to do with Brisbane Airport - from directions to the closest charging station to where to eat.
Lost Property
Lost something at Brisbane Airport? Let us try and help you locate it.
Our lost property team scour the Terminals, car parks, transfer buses. Property located in these Brisbane Airport managed areas can be collected from the Visitor Information desks by prior arrangement.
Left something on an aircraft - contact your airline to help locate it.
You will need to check with the Australian Border Force if you've lost your passport or identification.
Lounges
Whether you want to kick back and relax or find a space to get work done, Brisbane Airport has airline lounge facilities in both the Domestic and International Terminals.
Not a lounge member? No worries. the Plaza Premium Lounge located in the International Terminal offers a pay-per-use service for passengers wishing to access lounge and spa facilities.
Parent Rooms
To make things easier for those travelling with little ones, Brisbane Airport has parenting rooms located throughout the Domestic and International Terminals. Rooms are equipped with baby change facilities, feeding chairs and microwaves.
Postal Services
The airport is your last chance to send a postcard from Brisbane, so make use of three Australia Post Regular (red) and Express Post (yellow) mailboxes located kerbside outside each of the Terminals.
There are no Australia Post shops or postage services in Brisbane Airport itself, but you can search for your most convenient Post Office directly through the Australia Post network.
Prayer Room
Brisbane Airport offers a peaceful space for prayer and meditation through non-denominational prayer rooms at both the Domestic and International Terminals.
International Terminal: The Prayer room at the International Terminal has been temporarily relocated to Level 3, after security, opposite gate 78.
Domestic Terminal: The Prayer room at the Domestic Terminal is temporarily closed whilst we upgrade the amenities. We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our facilities.
For the location of the prayer room, visit terminal maps.
Rental Cars
You’ll find most major car hire brands located right at the airport, including Avis, Budget, Europcar, Hertz, Enterprise Holdings, and SIXT. Find a location.
Some car rental options don't operate directly from Brisbane Airport but often provide convenient transfer pick-ups to and from the airport. Check your booking confirmation for more information.
Still need find and book a rental car? Compare deals here.
Showers
Nothing feels as good as that first shower after a long flight. We offer shower facilities in both the Domestic and International Terminals.
In the International Terminal you’ll find showers on Level 2 in the arrivals hall, and Level 3 (after security and passport control)
In the Domestic Terminal shower facilities are found in the central Terminal area on Level 2, near Gate 36, and in the central Terminal satellite, near Gate 26.
All showering facilities are free of charge; guests will need to bring their own towel and shower products.
Smoking Areas
There are no butts about it, Brisbane Airport is a smoke-free zone. Smoking is only permitted in dedicated smoking areas outside the building. Ensure that you use the dedicated smoking areas and dispose of your butts in the bins provided, or risk a fine.
Domestic Terminal – There are no smoking areas within the Terminal building. You’ll find sheltered smoking areas outside the building, at either end.
International Terminal – There is one designated Smoking Balcony at the International Terminal. You’ll find it on Level 3 in the Departures Lounge; after security and Passport control, behind The Coffee Club.
For designated smoking location details, visit terminal maps.
Telephones
Telephones are located throughout the Terminals for your convenience and can be operated using coins, credit card or phone card. Phone cards can be purchased at News Travels retailers or Visitor Information desks.
At the International Terminal:
- Level 2 arrivals near the Visitor Information Desk
- Level 3 after security near News Travels
- Level 4 departures near the centre entry opposite Row 6
At the Domestic Terminal:
- Level 2 adjacent to the lift near Gate 23
For location details, visit terminal maps.
Vending Machines
Don’t go hungry during a flight. Load your pockets with treats from vending machines, which are located throughout both the Domestic and International Terminals. You’ll find something for savoury and sweet appetites.
A ‘Health Pod’ vending machine containing personal health and hygiene items such as face masks, hand sanitiser and gloves is available on Level 4 (before security), International Terminal.
Water Stations
Hydrate yourself before flying at one of Brisbane Airport’s filtered drinking water refill stations. You’ll find them scattered around the airport, including all car parks, pick up and drop off areas and the terminals.
There’s also a hot water station located in the International Terminal, behind the Coffee Club on Level 3.
For more location details, refer to the terminal maps.
Wi-Fi
Trawl through your Instagram feed, do some last minute travel research, watch a movie or download your favourite podcast - Brisbane Airport has high-speed Wi-Fi for your device. Free Wi-Fi is available across all areas of the International Terminal and Domestic Terminal.
Can’t find a signal? It could be because you are in an airport lounge as they often have their own Wi-Fi service.
How to access BNE Free Wi-Fi
Make sure Wi-Fi connectivity is enabled on your smartphone, tablet or laptop.
Select ‘BNE Free Wi-Fi’ from the available networks.
Register your details to access (observe the Terms and Conditions of use).
Starting using the free Wi-Fi!
* Terms & Conditions Apply