Before Arriving

Don’t be a stranger, let us know you are coming. With notice, your airline can arrange assistance services and make your transit more comfortable. 

If you have accessibility requirements, it’s important to advise your airline or travel agent when making your travel booking.

Airlines (and their staff) provide assistance services from the check-in counters to the aircraft and from the aircraft to the baggage claim area, which is why it’s best you discuss your needs directly with them. 

Your airline will be able to provide advice specific to your needs, as each airline has different guidelines and requirements for additional assistance. For example, some airlines will allow you to take your wheelchair to the gate, while others won’t, and each airline all manages motorised wheelchairs differently.

Your airline will arrange personalised requirements to make sure your transit through Brisbane Airport is a comfortable one. 

• Looking for the phone number of your airline? Find an airline contact.
• If you're in need of a dedicated concierge/assistance service, consider contacting Medical Travel Companions
• Of course, if you get stuck, contact Brisbane Airport and we’ll point you in the right direction.

If you feel you need further assistance than what your airline can provide, there are other services to explore: