People of BNE: Kirsten Frost, Airside Safety Officer

Ever wondered what it's like to work at a bustling airport like Brisbane Airport? We had the chance to interview an Airside Safety Officer to get a glimpse into their exciting and diverse role in the aviation industry.

What is it like working for Brisbane Airport Corporation (BAC)?

Working for BAC is exceptionally exciting. It's a company that's constantly growing, striving for improvement, and dedicated to staying at the forefront of the aviation industry. We're involved in diverse projects, from solar power initiatives to property development, which makes the job dynamic and intriguing.

How to you get your start in aviation?

I started in the airport sector during my final year of high school. I had a strong interest in aviation and decided to try my luck at check-in. I began as a customer service representative in the terminal and gradually progressed through various roles inside the terminals, learning the ins and outs of airport operations.

Can you describe your typical day as an Airside Safety Officer?

In my role as an Airside Safety Officer, my day starts with ensuring wildlife on the airfield is appropriately managed, which may include culling if necessary. We inspect runways and pavements for defects, submit service requests for maintenance, and ensure that everyone on the airside is licensed, follows regulations, and maintains their equipment. Collaboration with stakeholders is essential to ensure smooth airport operations.

Tell us about the most rewarding part of your job.

The most rewarding aspect of my job is knowing that everyone who travels through the airport, whether for domestic or international flights, arrives safely at their destinations. Safety is our top priority, and it's satisfying to ensure that every passenger reaches their destination without any issues.

Most memorable airport story?

One particularly memorable experience was escorting the US Secretary of State during a recent visit. It involved coordinating the entire motorcade, including police bikes, cars, and international security. The attention to detail and precision needed for such visits made it exceptionally exciting.

How does your role contribute to the overall success of the airport?

Our role as Airside Safety Officers is critical. We're mandated by the Civil Aviation Safety Authority to be present on the airfield 24/7, 365 days a year. Without our presence, the airport can't operate, affecting all other airport departments and stakeholders. We take our responsibilities seriously, ensuring the airfield functions smoothly.

Tell us about some of the opportunities for growth or advancement you’ve encountered in your career.

I've explored various avenues in the aviation industry, from ground handling to towing and security. Networking and understanding every aspect of the turnaround process are crucial. I've also completed a bachelor's degree in management with a focus on aviation, which has been valuable in my career development.

Tell us about the importance of teamwork and collaboration in your job and the wider airport industry.  

Teamwork and collaboration are paramount in the aviation industry. Safety is everyone's responsibility, and we work closely with stakeholders to ensure that everyone is informed, adheres to regulations, and contributes to a safe and efficient airport environment.  

Are there any specific certifications, training programs, or courses that you recommend for someone aspiring to work in the airport industry?  

Depending on your interests, there are certifications like a Certificate III in Airport Operations that can be beneficial. Many companies provide on-the-job training. Additionally, studying aviation-related subjects, such as aviation law and safety management systems, can be valuable.  

In your opinion, what makes the airport industry a unique and exciting field to work in?  

The airport industry is unique because it offers diversity and constant change. You interact with people from various backgrounds and nationalities, and you witness the vital role airports play in connecting people to the world. Every day is different which opens up new horizons and possibilities.  

What advice would you give to someone who is considering a career in the industry?

My advice is simple: do it!

CREDITS

• Feature image: Hayley Schorn, Airside Safety Officer working on the airfield at Brisbane Airport. Photo by Sarah Marshall.
• Want to join our world? Find out what it is like to have a career with Brisbane Airport Corporation. 
• Also read: A day in the life of an Airside Operations Officer